JTGJones Technology Group

Technology for small and growing businesses

Compete bigger.

The technology team behind your business. We put your processes, AI and systems together as one working whole, and build the website and social presence your customers see, so a few people can compete with companies ten times your size.

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Business processes, AI and systems, put together as one working whole, for the small team asked to cover everything.

We build it

Processes, systems, infrastructure and websites set up to industry-standard practice from day one, and joined into one working whole.

We run it

Monitoring, updates, backups, security, phones, a help desk and the website and social accounts, and the small projects that keep slipping, so your team can get to the big ones.

We advise on it

A second opinion your team can use: what to buy, retire or try, including where AI actually helps.

Not on this list? Ask anyway. We do not start from a catalogue. If it keeps your business running, we will look, and say so honestly if it is not ours to do.

Seven services. One working whole.

We take on the business processes, AI and systems that run your business, put them together so they work as one, and build the public presence your customers see. Start with the service closest to the problem on your team's desk, or tell us the problem and we will point you to it.

Service 01

Business Processes

Make work move through the business properly.

Where does work get stuck, retyped or lost between people?

Before we touch a tool, we map how a job really travels, from first call to final invoice, and fix the handoffs. The technology is then built around the work, not the other way round, and your team stops absorbing the workarounds.

  • A plain map of how quotes, orders, tickets and approvals actually move
  • The repeat steps worth automating, and the ones that need a person
  • Written down, so the process survives when someone is away
Read: How we save you money →

Service 02

AI Integrations

Build AI into the work your people already do.

Where could AI really help us, inside the tools we already use?

We wire AI into your real processes and systems, so it drafts, sorts, answers and files where the work happens, and is not one more tool for a busy team to babysit. We show where it saves real hours, keep your data private, and keep a person in charge.

  • First drafts, meeting notes and paperwork handled inside the systems you already use
  • Answers from your own files, kept private
  • A short written AI-use rule, so nobody is left policing it alone
Read: AI that earns its place →

Service 03

Systems Integration

Put it all together as one working whole.

Why do we type the same thing into three systems?

We connect the accounting, scheduling, customer and phone systems you already use, along with the processes and AI around them, so information is entered once and shows up where it is needed. Your people stop being the human glue between them.

  • Connect what you own before buying something new
  • One sign-in, with access that follows each person
  • Safe moves when you change or retire a system
See how we start →

Service 04

Unified Communications

Every call, chat and meeting, designed as one system.

Are our phones and call handling keeping up with our customers?

Phones, messaging and video planned together, so customers reach the right person, your team can work from anywhere, and nobody on your team is on call for every dropped call.

Contact center consulting
How calls are routed, queued, staffed and measured when customers phone in volume.
Telecom consulting
Carriers, lines, numbers and contracts: what to keep, move or retire.
Read: Business phones, modern and smart →

Service 05

Infrastructure

The foundation everything else runs on.

Is what everything runs on solid enough for what we ask of it?

The network, servers, cloud accounts, Wi-Fi, computers and security that all the rest depends on. Designed to industry standard, documented, and sized for where the business is going, not where it was five years ago.

  • A network, Wi-Fi and internet connection that stay up
  • Cloud and on-site servers, sized to what you really use
  • Backups and recovery planned to numbers you choose
Read: Disaster recovery, in plain English →

Service 06

Technology & Project Management

A steady hand on today, and on the next change.

Who keeps the work on track while everyone is busy keeping the lights on?

We run the everyday side alongside your team, and manage the changes that need a plan, so nothing waits for someone to find the time.

Technology management
Monitoring, patching, help desk, vendors and renewals, with a plain summary of what we fixed and what needs your decision.
Small project management
A new office, a system swap, a phone move: scoped, scheduled and tracked from kickoff to done.
Read: How we manage your technology →

Service 07

Web and Media

Your public presence, built and run.

Who is looking after what customers see before they ever call?

Your website, your photos and video, your social accounts: the parts of the business customers meet first, and the parts that usually land on someone who is already busy. We build them, set them up in your name, and run them on an agreed schedule. Everything is scoped in the written proposal, so you know what is included.

Talk to us about your public presence →
Websites
A new site, or a rebuild of the one you have: clear pages that work on a phone, an obvious way to call, book or ask, and your domain and hosting registered in your name. We keep it updated, secured and backed up.
Content and media
Written copy, photos, short video and graphics for the site and your channels, in your voice. Drafting tools can speed up a first pass; a person at JTG edits it, and nothing goes public until you approve it.
Social media setup and management
Business accounts set up and secured so you own them, with proper sign-in protection. Then run on a schedule we agree: posts planned with you, comments and messages watched, and a short summary of what went out.

We do not promise followers, rankings or sales, because those depend on more than anyone can control. We will tell you honestly what a plan can and cannot do.

One point of contact. Either way.

We would rather tell you than stretch. When JTG does not have the right person in-house, we bring in a trusted network of vetted contractors and specialists to cover it. You still deal with one person at JTG, whoever does the work.

Straight answers, before you talk to anyone.

Seven questions every owner and manager should be able to answer. Open any.

Disaster recovery, in plain English

If our systems went down, how long until we are back?

Two numbers decide how bad the day is: RTO and RPO. Here is what they mean and what an outage costs.

Picture Monday, 8:02 a.m. Your server, your cloud account or your whole office network is down. Two questions decide how bad the day is.

RTO Recovery Time Objective
How long can you be down? It is the target for getting back to work. An RTO of 4 hours means the plan is built so you are running again within 4 hours of the failure.
RPO Recovery Point Objective
How much recent work can you afford to lose? An RPO of 1 hour means copies are made at least hourly, so the worst case is redoing about an hour of work.

Example numbers (illustrative only)

Kind of businessExample RTOExample RPOWhy that number
Retail shop with a card terminal and online orders1 hour15 minutesEvery hour offline is sales walking out the door.
Clinic or office with a scheduling system4 hours1 hourThe front desk cannot check people in, and today’s changes matter.
Accounting or law office4 hours (less in deadline weeks)4 hoursThe right answer changes with the calendar.
Multi-crew contractor with estimates and job schedulesNext business day24 hoursCrews can work from paper for a day; they cannot lose a week of quotes.

These are teaching examples, not quotes, targets we promise or numbers for your business. Yours come from a conversation about how your business actually runs.

What does an outage cost?

Count two things for each hour you are down: the sales you cannot make, and the wages for people who cannot work. Try your own numbers.

About $2,700 an hour, so roughly $21,600 for the outage.

Starting values are an example: about $3M a year in sales spread over roughly 2,000 working hours is $1,500 an hour, plus 40 people at $30. It leaves out the customers who do not come back and the overtime to catch up, which are often the bigger costs.

What we do about it

  1. Ask first. Which systems stop the business if they stop? Those get the tightest numbers.
  2. Set the RTO and RPO with you and write them down. Tighter numbers cost more, so the job is picking the right number, not the smallest one.
  3. Build to them. Automatic backups, a copy kept offsite, and the 3-2-1 rule: three copies, on two kinds of storage, one of them away from your office.
  4. Test the restore on a schedule. A backup nobody has tried to restore is a hope, not a backup.
  5. Leave you a one-page plan that says who calls whom and what happens first.

How we save you money

Are we paying for more technology than we use?

A cost review of cloud and licences, fewer overlapping tools, and fewer expensive outages.

Most businesses pay for technology the way a house collects junk: one reasonable purchase at a time, often by someone who has since moved on. Saving money usually starts with looking at what is already being paid for.

Cloud and licence review

We list every subscription and cloud bill, then match each to a real person or system. Licences for people who left, servers sized for a project that ended, and plans bigger than the way you use them are the usual finds.

Fewer, better tools

Three apps doing one job is a cost twice: the bills, and the time your team spends switching. We look for overlaps and propose consolidating into what you already own where it fits.

Downtime you do not have

An outage can cost more in one day than a tool costs in a year. Monitoring, patching and tested backups are a money decision as much as a technical one.

A made-up example, to show the method, not a customer story. A mid-sized office finds four software seats still billed for people who left, two chat-and-video tools that overlap, and a cloud server sized for a project that ended two years ago. Each is small; together they are worth a line in the budget.

How a review runs

  1. You share the bills and a list of who works there. We do not need passwords for this step.
  2. We map each cost to a person, a system or nothing.
  3. You get a short written list: keep, change, cut, and what each would involve.
  4. You decide. We do the work for the changes you approve.

We cannot promise a percentage until we have seen your bills. Some reviews find a lot, some find little, and we will tell you which one yours is.

How we manage your technology

What would we hand off, and what stays with our team?

Monitoring, patching, backups, security and a help desk, run alongside your team, in the background.

“Managed” means we watch and maintain your technology every day so your team can spend its time on the business instead of patches and password resets.

  • MonitoringComputers, servers, network and internet connection are watched around the clock. Many problems are caught and fixed before you notice them.
  • PatchingSoftware updates are applied on a schedule, tested first where it matters, and done outside your busy hours.
  • BackupsAutomatic, kept offsite, and test-restored on a schedule. See the recovery panel for the numbers that guide them.
  • SecurityMulti-factor sign-in, email filtering, protection on every computer, and access limited to what each person needs. We also handle the day someone joins or leaves.
  • Help deskA real person to call or email, in plain language, with requests that matter most handled first.

Alongside your team

We extend your team; we do not replace it. You choose what we take over (after-hours monitoring, patching, overflow at the help desk, a project) and what stays in-house. We document what we touch, so nothing lives only in one person's head.

What you see

A short, readable summary on a regular rhythm: what we fixed, what we found, what needs a decision from you. Not a wall of charts.

Consulting, alongside

Managed services keep today running. Consulting is for the decisions: what to buy, what to retire, how to grow into a second location, a new system or a new way of working. The same people do both, so advice comes from someone who has to live with the result.

AI that earns its place

Where can AI help without adding work for your team?

Real, ordinary jobs where AI saves hours for a lean team, and where we slow down on purpose.

AI is useful for a lean team when it takes the first draft of a boring job and a person finishes it. It is a poor fit when it is trusted to decide alone.

Where it usually helps

  • First drafts of emails, quotes, proposals and job descriptions in your voice, for a person to check and send.
  • Meeting and call notes: a summary and list of follow-ups instead of someone typing them up.
  • Finding things in your own files: ask a question and get an answer from your handbook, contracts or past jobs.
  • After-hours questions from customers (hours, directions, how booking works), handed to a person for anything else.
  • Paperwork: reading invoices and forms and filling in the entries, with the odd ones flagged for review.
Example of the shape of it. A technician records a thirty-second voice note after a job. A tool turns it into a draft estimate follow-up on your template. The office manager reads it, fixes anything off and sends it. The saving is the typing, not the judgement.

Where we slow down

  • Anything that goes to a customer is read by a person first. AI gets things wrong, confidently.
  • Customer, patient or financial data does not go into public AI tools. We set up the ones that keep your data private, and a short written rule for your team.
  • Legal, medical and tax judgement stays with the professional.

How we start

One task, one team, a few weeks. We time the job before and after. If it does not save real hours, we stop, and you have lost very little.

Business phones, modern and smart

Is our phone system holding us back?

Cloud phones, an AI receptionist for the calls you miss, and how the costs compare with old lines.

Your phone number is often your first impression. A modern business phone system runs over the internet, so it follows your people instead of staying on a wall.

A modern business phone

  • Same business number on the desk phone, a phone app and the laptop, so a manager can answer from the truck.
  • Menus that route callers (“press 1 for service”), ring groups, voicemail sent to email, and hours that change on their own.
  • Adding a person or a second location is a settings change, not a technician visit.
  • You can keep your existing number. Moving it takes some weeks and we plan it.

AI receptionist and call handling

It answers when nobody can: after hours, at lunch, or when every line is busy. It can say your hours and address, take a message, book a time in your calendar and pass a call to a person when it matters.

  1. A caller rings at 6:40 p.m.
  2. The assistant answers, says it is an automated assistant, and asks how it can help.
  3. It books a visit in the open calendar slot or takes details.
  4. You get a text with the summary. Anything urgent rings you directly.

Cost compared with legacy lines

 Old-style phone linesModern business phone
How you payPer line, plus a line for the fax or alarm, plus a box on the wall to maintainPer person per month; no wall box
ChangesA technician visit and often a bill for each move or addA setting we change, often the same day
Away from the deskCall forwarding, with a feeApp on your phone, same number
If the building loses power or internetCopper keeps working in some casesCalls can fail over to a mobile; needs planning
Long-termCarriers are retiring old copper lines, so keeping them gets harder and dearerWhere the industry is going

Honest limits: it needs a good internet connection, which is part of what we check. Emergency calls (911) must be tied to the right address for each location, and we set that up. Laws on telling callers they are being recorded vary by state. We do not publish prices because the real number depends on your number of users, call volume and internet.

Why there is no price list

What will this cost?

Your business is not a template, so the price is not either. Here is what happens instead.

We do not sell packages because two businesses of the same size can need completely different things. A price list would either charge you for things you do not need or leave out things you do.

  1. A conversation. You tell us how the business runs and what keeps you up at night. No sales script.
  2. A look. We review what you have: systems, bills, backups, phones, security.
  3. A written proposal for your business, in plain language, with what we would do, in what order and what it costs.

You will know the price before you commit to anything, and it is for the work we would do for you and nothing else.

Compliance, said plainly

What about HIPAA, PCI and the rules we have to follow?

We build and run the technical controls. We are not your auditor or your lawyer.

Rules such as HIPAA, PCI DSS, the FTC Safeguards Rule and state privacy laws may apply to your business. Being compliant is something your business holds; it is not something a vendor can hand you.

  • What we do: build and run the technical controls these rules usually call for, such as sign-in protections, encryption, access limits, logging and backups, and keep the evidence in order.
  • What we do not do: certify you, act as your auditor or give legal advice. If your industry needs a formal assessment or a lawyer, we work alongside them.
  • What we will say honestly: where a rule is beyond what we can responsibly help with, we will tell you before you pay for it.

How we start

  1. TalkYou tell us how the business runs and what is hardest. A real person, no sales script.
  2. LookWe review what you have: systems, bills, backups, phones, security, and where your team's time goes.
  3. ProposeA written plan and price for your business, before you commit to anything.

Tell us what is hardest.

A paragraph is plenty. A real person at Jones Technology Group reads it and answers.

Thank you. Your message was sent. A real person at Jones Technology Group will read it and answer.